CLAN Policies

At Canada’s Leading African Network (CLAN), we are committed to operating with integrity, transparency, accountability, and respect. Our policies and guidelines are designed to create a safe, inclusive, and professional environment for everyone who engages with our organization, including members, volunteers, participants, partners, sponsors, donors, and the wider community.

These policies outline the standards, expectations, and practices that guide our programs, services, events, and organizational operations. We encourage all individuals engaging with CLAN to review these policies to better understand our shared commitment to accessibility, inclusion, privacy, ethical conduct, and community engagement.

Together, these policies help us build trust, strengthen our community, and advance our mission of empowering Black communities through entrepreneurship, leadership, innovation, workforce development, education, and strategic partnerships.

Accessibility Statement (AODA Compliance)

Effective Date: January 2026

Accessibility Statement

Canada’s Leading African Network (CLAN) is committed to creating an inclusive, welcoming, and accessible environment for all individuals. We believe that every person should have equitable access to our programs, services, events, facilities, and digital platforms, regardless of ability.

CLAN is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR). We continually work to identify and remove barriers that may prevent individuals with disabilities from fully participating in our organization.

Our Commitment

We strive to ensure accessibility is integrated into every aspect of our work by:

Providing programs and services that are accessible to all.
Promoting dignity, independence, integration, and equal opportunity.
Removing barriers to participation wherever reasonably possible.
Consulting with individuals with disabilities to improve accessibility.
Continuously improving our accessibility practices and services.

Accessible Customer Service

CLAN is committed to serving all individuals with respect and professionalism.

We will make reasonable efforts to:

Communicate in ways that consider an individual’s accessibility needs.
Welcome support persons accompanying participants.
Permit the use of assistive devices where appropriate.
Provide accessible alternatives whenever possible.
Notify participants if an unexpected disruption affects accessible services or facilities.

Accessible Information and Communication

We recognize that people access information in different ways.

Upon request, CLAN will make reasonable efforts to provide information in accessible formats or with communication supports, taking into consideration the individual’s accessibility needs and the suitability of the requested format.

This may include:

Accessible digital documents
Large-print materials
Alternative communication methods
Assistance with accessing online information where appropriate

Website Accessibility

CLAN is committed to improving the accessibility of our website and digital content.

We aim to design and maintain our website in accordance with recognized accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, wherever reasonably achievable.

We continue to review and improve our website to ensure visitors can easily access information, complete forms, and participate in our online services.

Programs and Events

CLAN works to ensure that our events, workshops, conferences, and programs are as accessible as reasonably possible.

Where appropriate, accessibility accommodations may include:

Accessible venues
Reserved accessible seating
Accessible washroom facilities
Flexible participation options
Communication supports
Dietary accommodation considerations
Additional assistance requested in advance

Participants requiring accommodations are encouraged to contact us before an event so that appropriate arrangements can be explored.

Employment and Volunteer Opportunities

CLAN is committed to providing equitable opportunities for employees, volunteers, interns, and applicants.

Where appropriate, reasonable accommodations may be provided throughout recruitment, onboarding, training, volunteer service, and employment processes in accordance with applicable legislation.

Feedback

We welcome feedback on the accessibility of our organization, programs, services, and website.

Feedback helps us identify barriers and improve the experience of everyone who engages with CLAN.

Accessibility feedback may be submitted by:

Email: hello@clancanada.org

We will acknowledge feedback and respond within a reasonable timeframe.

Ongoing Improvement

Accessibility is an ongoing commitment. CLAN regularly reviews its policies, practices, programs, and digital resources to improve accessibility and remove barriers wherever possible.

As our organization grows, we will continue to strengthen our accessibility practices through staff and volunteer education, community engagement, and continuous improvement.

Contact Us

If you have questions about this Accessibility Statement, require an accommodation, or wish to request information in an alternative format, please contact us.

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Thank you for helping us build a more inclusive, accessible, and welcoming community for everyone.

Code of Conduct

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) is committed to fostering a welcoming, inclusive, respectful, and professional environment for everyone who engages with our organization.

This Code of Conduct establishes the standards of behaviour expected of all board members, employees, volunteers, contractors, consultants, members, participants, speakers, sponsors, partners, and visitors participating in CLAN programs, events, meetings, online communities, and digital platforms.

By engaging with CLAN, individuals agree to uphold these standards and contribute to a safe, respectful, and collaborative environment.

Our Values

The CLAN community is guided by the following values:

Integrity
Respect
Inclusion
Collaboration
Accountability
Excellence
Innovation
Community Leadership

These values shape our decisions, relationships, and actions.

Expected Standards of Conduct

Everyone participating in CLAN activities is expected to:

Treat all individuals with dignity, courtesy, professionalism, and respect.

Promote an inclusive environment where everyone feels welcomed regardless of race, ethnicity, nationality, disability, gender identity, gender expression, sexual orientation, religion, age, language, socioeconomic status, or background.

Act honestly and ethically in all interactions.

Respect differing viewpoints and engage in constructive dialogue.

Maintain professionalism during meetings, conferences, networking events, online discussions, and community activities.

Protect confidential information obtained through CLAN.

Represent CLAN positively when acting on behalf of the organization.

Comply with all applicable laws, organizational policies, and event rules.

Use organizational resources responsibly.

Report concerns or misconduct in good faith.

Professional Behaviour

Individuals are expected to:

Communicate respectfully.

Listen actively to others.

Resolve disagreements professionally.

Support collaboration and teamwork.

Exercise good judgment when representing CLAN publicly or online.

Avoid behaviour that may damage CLAN’s reputation or undermine its mission.

Diversity, Equity and Inclusion

CLAN celebrates diversity and believes that different experiences, cultures, and perspectives strengthen our organization.

We are committed to creating spaces where everyone feels valued, respected, and empowered to participate fully.

Discrimination, exclusion, or bias of any kind is inconsistent with CLAN’s values and will not be tolerated.

Harassment and Discrimination

CLAN maintains zero tolerance for harassment, bullying, discrimination, intimidation, or abusive behaviour.

Prohibited conduct includes, but is not limited to:

Verbal abuse
Threatening behaviour
Intimidation
Bullying
Hate speech
Discriminatory comments
Sexual harassment
Unwanted physical contact
Offensive jokes or language
Retaliation against individuals who raise concerns

Any behaviour that creates an unsafe, hostile, or intimidating environment may result in immediate removal from CLAN activities.

Events and Meetings

Participants attending CLAN events are expected to:

Respect event staff, volunteers, speakers, and fellow attendees.

Follow venue rules and safety procedures.

Wear event credentials when required.

Avoid disruptive behaviour during presentations or activities.

Respect event schedules and instructions provided by organizers.

Use respectful language during networking sessions and discussions.

Support a positive learning environment for everyone.

Online Community Standards

When participating in CLAN’s digital platforms, members agree to:

Communicate respectfully.

Avoid personal attacks or inflammatory comments.

Share accurate information whenever possible.

Respect the privacy of other members.

Avoid spam, unsolicited advertising, or self-promotion without permission.

Not post unlawful, defamatory, hateful, or offensive content.

Contribute positively to community discussions.

CLAN reserves the right to remove content or suspend access to online platforms where behaviour violates this Code.

Confidentiality

Individuals may have access to confidential information relating to participants, volunteers, partners, donors, sponsors, employees, or organizational operations.

Confidential information must not be disclosed without proper authorization unless required by law.

This obligation continues even after an individual’s relationship with CLAN ends.

Conflicts of Interest

Individuals acting on behalf of CLAN must disclose any actual, potential, or perceived conflict of interest that could influence decision-making or organizational activities.

Conflicts should be declared promptly and managed in accordance with CLAN’s governance policies.

Social Media

Individuals representing CLAN on social media should:

Communicate respectfully.

Share accurate information.

Protect confidential information.

Avoid comments that could damage CLAN’s reputation.

Clearly distinguish personal opinions from official organizational positions where appropriate.

Safety

Everyone has a shared responsibility to help maintain safe environments during CLAN activities.

Participants should:

Follow emergency procedures.

Report safety concerns promptly.

Respect venue policies.

Avoid behaviour that could place others at risk.

Reporting Concerns

Anyone who experiences or witnesses conduct inconsistent with this Code is encouraged to report the matter as soon as possible.

Reports may be submitted to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

All concerns will be reviewed fairly, respectfully, and confidentially to the extent possible.

Retaliation against individuals who raise concerns in good faith will not be tolerated.

Consequences of Violations

Failure to comply with this Code of Conduct may result in appropriate action, including:

Verbal or written warning
Removal from an event or program
Suspension of volunteer or membership privileges
Removal from online communities
Termination of partnerships or collaborations
Disqualification from future CLAN activities
Referral to law enforcement where required

CLAN reserves the right to determine the appropriate response based on the nature and severity of the conduct.

Commitment

By participating in CLAN’s programs, services, events, or activities, individuals acknowledge that they have read, understood, and agree to abide by this Code of Conduct.

Together, we can create a respectful, inclusive, and collaborative environment where individuals, businesses, and communities can thrive.

Contact Us

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Volunteer Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) recognizes that volunteers play a vital role in achieving our mission of advancing Black economic empowerment through entrepreneurship, leadership, innovation, workforce development, education, and community partnerships.

This Volunteer Policy establishes the principles, expectations, rights, and responsibilities that guide volunteer engagement within CLAN. It is intended to create a positive, safe, respectful, and rewarding volunteer experience while supporting the organization’s programs, events, and operations.

Scope

This policy applies to all individuals who volunteer with CLAN, including:

Event Volunteers
Program Volunteers
Committee Members
Student Volunteers
Professional Volunteers
Board Committee Volunteers
Skilled Volunteers
Community Ambassadors
Mentors (where applicable)

Board Directors are governed primarily by CLAN’s Bylaws and Board Governance Policies but are expected to uphold the principles contained within this policy.

Volunteer Principles

CLAN believes that volunteers should:

Be treated with dignity, fairness, and respect.

Receive meaningful opportunities to contribute.

Be provided with appropriate information and guidance.

Work in a safe and inclusive environment.

Be recognized for their contributions.

Be supported in developing new knowledge and skills.

Eligibility

Individuals wishing to volunteer with CLAN must:

Be at least 16 years of age unless participating in an approved youth volunteer initiative.

Complete a volunteer application.

Provide accurate information during the recruitment process.

Meet any role-specific qualifications where applicable.

Successfully complete screening requirements if required for the position.

Certain volunteer positions may require interviews, reference checks, police record checks, or additional screening depending on the nature of the role.

Recruitment and Selection

Volunteers are recruited based on organizational needs, skills, experience, availability, and alignment with CLAN’s mission and values.

Submitting a volunteer application does not guarantee placement.

CLAN reserves the right to determine volunteer assignments based on operational requirements.

Orientation and Training

Before beginning their volunteer role, volunteers may receive orientation covering topics such as:

CLAN’s mission and values
Organizational structure
Program overview
Health and safety
Accessibility
Diversity, Equity and Inclusion
Code of Conduct
Privacy and confidentiality
Role-specific responsibilities

Additional training may be provided throughout the volunteer’s service.

Volunteer Responsibilities

Volunteers are expected to:

Represent CLAN professionally.

Treat all individuals with respect and courtesy.

Follow organizational policies and procedures.

Maintain confidentiality.

Perform assigned duties to the best of their ability.

Communicate promptly regarding schedule changes or absences.

Respect organizational property and resources.

Act honestly and ethically.

Promote a welcoming and inclusive environment.

Report concerns, incidents, or safety issues promptly.

Attendance and Commitment

Volunteers are expected to honour their commitments whenever possible.

If a volunteer is unable to attend a scheduled activity, they should notify their supervisor or designated CLAN representative as early as possible.

Repeated unexplained absences may affect future volunteer opportunities.

Confidentiality

During volunteer service, individuals may have access to confidential information relating to participants, donors, sponsors, employees, volunteers, partners, or organizational operations.

Volunteers must not disclose confidential information without authorization.

This obligation continues after volunteer service has ended.

Code of Conduct

All volunteers must comply with CLAN’s Code of Conduct.

Volunteers are expected to demonstrate professionalism, integrity, respect, inclusion, and accountability in all interactions.

Harassment, discrimination, bullying, violence, intimidation, or misconduct will not be tolerated.

Diversity, Equity and Inclusion

CLAN is committed to creating an inclusive environment where everyone is welcomed, respected, and valued.

Volunteers are expected to support and uphold CLAN’s commitment to diversity, equity, accessibility, and inclusion in all activities.

Accessibility

CLAN is committed to providing accessible volunteer opportunities.

Reasonable accommodations may be provided to support volunteers with disabilities, in accordance with applicable legislation and organizational resources.

Volunteers requiring accommodations are encouraged to discuss their needs with CLAN prior to or during their volunteer service.

Health and Safety

CLAN is committed to maintaining a safe environment for volunteers.

Volunteers are expected to:

Follow safety instructions.

Report hazards immediately.

Use equipment appropriately.

Participate in emergency procedures where applicable.

Comply with all venue health and safety requirements.

Media and Photography

During volunteer activities, photographs and videos may be taken for promotional, educational, fundraising, or reporting purposes.

Volunteers who do not wish to appear in photographs should notify CLAN before participating in an event or activity.

Volunteer Expenses

Unless otherwise approved in advance, volunteers are responsible for their own transportation, parking, meals, accommodation, and personal expenses.

Where reimbursement is available for approved expenses, volunteers must submit original receipts in accordance with CLAN’s financial procedures.

Recognition

CLAN values the contributions of its volunteers and may recognize volunteer service through:

Certificates of Appreciation
Recognition events
Volunteer spotlights
Letters of reference (where appropriate)
Professional development opportunities
Awards and acknowledgements

Recognition is provided at the discretion of CLAN.

Insurance

Volunteers may be covered under applicable organizational insurance policies while performing authorized volunteer duties.

Coverage is subject to the terms and conditions of CLAN’s insurance providers.

Volunteers remain responsible for maintaining any personal insurance they may require.

Ending Volunteer Service

Volunteer service may end at any time by either the volunteer or CLAN.

Volunteers are encouraged to provide reasonable notice if they choose to resign from their role.

CLAN reserves the right to suspend or terminate volunteer service where necessary, including but not limited to:

Violation of organizational policies.
Misconduct or inappropriate behaviour.
Breach of confidentiality.
Repeated failure to fulfill responsibilities.
Safety concerns.
Organizational restructuring or operational needs.

Termination of volunteer service does not create an employment relationship or entitlement to compensation.

Volunteer Rights

Volunteers have the right to:

Be treated with dignity and respect.

Work in a safe and inclusive environment.

Receive clear expectations regarding their role.

Receive appropriate supervision and support.

Provide feedback about their volunteer experience.

Decline tasks outside the agreed scope of their role where appropriate.

Raise concerns without fear of retaliation.

Privacy

Personal information collected from volunteers will be managed in accordance with CLAN’s Privacy Policy and applicable privacy legislation.

Volunteer information will only be used for legitimate organizational purposes.

Policy Review

This Volunteer Policy will be reviewed periodically by CLAN to ensure it remains aligned with legislative requirements, organizational needs, and best practices.

Questions

Questions regarding this policy may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Acknowledgement

By volunteering with CLAN, volunteers acknowledge that they have read, understood, and agree to comply with this Volunteer Policy, the Code of Conduct, and all other applicable organizational policies and procedures. Together, we can build stronger communities by serving with professionalism, integrity, collaboration, and respect.

Refund & Cancellation Policy (for paid events or memberships)

Refund & Cancellation Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) is committed to delivering high-quality programs, events, memberships, and initiatives while ensuring fairness and transparency regarding registrations, cancellations, transfers, and refunds.

This Refund & Cancellation Policy outlines the circumstances under which refunds, credits, cancellations, and transfers may be granted.

By registering for a CLAN event, program, membership, or paid service, participants acknowledge and agree to this policy.

Scope

This policy applies to:

Conferences
Workshops
Training programs
Leadership programs
Networking events
Memberships
Ticketed events
Paid educational programs
Other fee-based services offered by CLAN

Different programs may have additional terms that will be communicated during registration.

Registration Confirmation

A registration is considered confirmed once payment has been successfully received and the participant has received confirmation from CLAN.

Participants are responsible for ensuring that all registration information provided is accurate and complete.

Participant Cancellations

Cancellation requests must be submitted in writing to:

hello@clancanada.org

Refund eligibility will depend on when the cancellation request is received.

More Than 30 Days Before an Event

Participants who cancel more than thirty (30) calendar days before the scheduled event or program start date may receive:

A full refund, less any non-refundable administrative or payment processing fees; or
A full credit toward another eligible CLAN program or event.

Between 15 and 30 Days Before an Event

Participants who cancel between fifteen (15) and thirty (30) calendar days before the event may receive:

A 50% refund; or
A full credit toward another eligible CLAN program or event.

Less Than 15 Days Before an Event

Cancellations received fewer than fifteen (15) calendar days before the event are generally non-refundable.

Where appropriate, CLAN may issue a credit toward a future event at its sole discretion.

No Shows

Participants who fail to attend an event or program without prior written notice are not eligible for a refund or credit.

Ticket Transfers

Where permitted, registrations may be transferred to another individual.

Transfer requests must:

Be submitted in writing.
Be approved by CLAN.
Be received no later than five (5) business days before the event.

Some programs may not permit participant substitutions.

Membership Fees

Membership fees are generally non-refundable.

Membership benefits begin immediately upon activation.

If CLAN cancels a membership application before activation, any fees paid will be refunded in full.

Program Withdrawals

Participants enrolled in multi-session programs who choose to withdraw after the program has commenced are generally not eligible for a refund.

Exceptional circumstances may be considered on a case-by-case basis.

Event Cancellation by CLAN

If CLAN cancels an event, program, or activity for any reason, registered participants will receive one of the following:

A full refund.
A transfer to the rescheduled event.
A credit toward a future CLAN event or program.

The choice of refund, transfer, or credit will depend on the circumstances and the participant’s preference where possible.

Event Postponement

If an event is postponed, registrations will automatically be transferred to the new date.

Participants unable to attend the rescheduled event may request either:

A refund; or
A credit toward a future CLAN event.

Force Majeure

CLAN shall not be responsible for cancellations or interruptions resulting from circumstances beyond its reasonable control, including but not limited to:

Severe weather
Public health emergencies
Natural disasters
Government restrictions
Labour disruptions
Venue closures
Acts of terrorism
Civil unrest
Power outages
Technology failures affecting virtual events

In these situations, CLAN may offer:

Event rescheduling
Event credits
Alternative participation options

Refunds will be considered based on the specific circumstances.

Payment Processing Fees

Payment processing fees charged by third-party providers may be non-refundable.

Where applicable, these fees may be deducted from any approved refund.

Sponsorships

Sponsor contributions are governed by the applicable sponsorship agreement.

Unless otherwise stated in the sponsorship agreement, sponsorship payments are non-refundable once promotional activities or sponsorship benefits have commenced.

Donations

Donations made to CLAN are voluntary contributions that support our charitable and community initiatives.

Donations are generally non-refundable.

If a donation has been made in error, donors should contact CLAN promptly. Requests will be reviewed on a case-by-case basis.

Exceptional Circumstances

CLAN recognizes that unforeseen circumstances may arise.

Refund requests relating to medical emergencies, family emergencies, or other exceptional situations may be considered at the sole discretion of CLAN.

Supporting documentation may be requested where appropriate.

Approval of an exception does not create a precedent for future requests.

Processing Refunds

Approved refunds will normally be processed within ten (10) to fifteen (15) business days.

Refunds will be issued using the original method of payment whenever reasonably possible.

Processing times may vary depending on financial institutions and payment providers.

Changes to Programs

CLAN reserves the right to make reasonable changes to speakers, facilitators, venues, schedules, program content, or event formats where necessary.

Such changes do not automatically entitle participants to a refund.

Policy Updates

CLAN reserves the right to amend this Refund & Cancellation Policy at any time.

The most current version will always be available on our website.

Contact Us

Questions regarding this policy or refund requests may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Acknowledgement

By registering for a CLAN program, event, membership, or paid service, participants acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.

Media Release & Photography Consent Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) values the opportunity to share the impact of our programs, events, and initiatives with our community, partners, sponsors, donors, and the public. Photographs, videos, audio recordings, and other media help us celebrate achievements, promote our mission, recognize participants, and demonstrate the impact of our work.

This Media Release & Photography Consent Policy explains how CLAN collects, uses, stores, and shares photographs, video recordings, audio recordings, and other visual or digital media captured during our activities.

Scope

This policy applies to all individuals participating in CLAN activities, including:

Members
Volunteers
Event attendees
Program participants
Speakers
Panelists
Sponsors
Partners
Employees
Contractors
Board members
Visitors

This policy applies to both in-person and virtual programs, meetings, conferences, workshops, webinars, networking events, and community activities organized or supported by CLAN.

Media Collection

During CLAN activities, authorized representatives, staff, volunteers, photographers, videographers, media partners, or contractors may capture:

Photographs
Video recordings
Audio recordings
Livestream footage
Interviews
Testimonials
Group photographs
Event highlights

Media may be captured in public areas of event venues or during scheduled program activities.

Purpose of Media Use

Media collected by CLAN may be used for purposes including:

Website content
Social media platforms
Marketing and promotional materials
Annual reports
Newsletters
Grant and funding applications
Sponsor reports
Community impact reports
Press releases
Educational materials
Event recaps
Recruitment campaigns
Historical archives

Media may be edited, resized, or formatted for publication while maintaining the integrity of the original content.

Consent

By attending or participating in a CLAN event, program, or activity, participants acknowledge that photographs, videos, or audio recordings may be taken and consent to CLAN’s use of such media for the purposes outlined in this policy.

Participation in public events constitutes implied consent unless an individual has informed CLAN otherwise before or during the event.

Children and Youth

For participants under the age of eighteen (18), CLAN will seek consent from a parent or legal guardian before using identifiable photographs, videos, interviews, or recordings for promotional purposes, except where otherwise permitted by law.

Additional precautions may be taken when photographing youth participants.

Opting Out

CLAN understands that some individuals may not wish to appear in photographs or videos.

Participants who do not wish to be photographed or recorded should notify a CLAN representative before the event or activity begins.

Where reasonably possible, CLAN will make efforts to respect these requests. However, complete exclusion from photographs or videos taken in public event spaces cannot always be guaranteed.

Third-Party Media

News organizations, sponsors, partners, exhibitors, and event attendees may independently capture photographs or videos during public events.

CLAN is not responsible for photographs, recordings, or publications produced by third parties that are not acting on behalf of CLAN.

Ownership

All photographs, videos, recordings, and other media created by or on behalf of CLAN remain the property of CLAN unless otherwise agreed in writing.

CLAN reserves the right to use, reproduce, edit, publish, distribute, archive, and display such media without additional compensation or notification.

Compensation

Participants will not receive financial compensation, royalties, licensing fees, or other payment for the use of photographs, videos, audio recordings, testimonials, or other media captured during CLAN activities unless otherwise agreed in writing.

Accuracy and Respect

CLAN is committed to using media responsibly and respectfully.

We will make reasonable efforts to ensure that photographs and recordings accurately represent our participants, programs, and communities.

Media will not knowingly be used in a misleading, defamatory, or inappropriate manner.

Social Media

Photographs and videos may be shared on CLAN’s official social media platforms, including but not limited to:

Facebook
Instagram
LinkedIn
X (formerly Twitter)
YouTube
Other digital platforms

Participants who engage with CLAN content on social media acknowledge that such platforms operate under their own privacy policies and terms of service.

Media Requests

Organizations, partners, sponsors, researchers, or media outlets wishing to use CLAN-owned photographs, videos, or recordings should obtain prior written permission from CLAN.

Approval may be granted at CLAN’s discretion and may be subject to licensing or attribution requirements.

Withdrawal of Consent

Where identifiable media has not yet been published, participants may request that CLAN refrain from using specific photographs or recordings.

Once media has been published, distributed, printed, included in reports, shared with funders, archived, or circulated through third-party platforms, complete removal may not be possible.

CLAN will make reasonable efforts to honour future requests where practical.

Privacy

Personal information collected alongside photographs or recordings will be managed in accordance with CLAN’s Privacy Policy and applicable privacy legislation.

CLAN will not knowingly disclose personal information beyond what is necessary for the intended use of the media.

Policy Review

This policy will be reviewed periodically to ensure compliance with applicable legislation and best practices relating to privacy, media, accessibility, and community engagement.

Contact Us

Questions regarding this policy or requests relating to photographs, recordings, or media consent may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Acknowledgement

By participating in CLAN programs, events, meetings, or activities, individuals acknowledge that they have read, understood, and agree to this Media Release & Photography Consent Policy. CLAN remains committed to using media responsibly to celebrate community achievements, promote its mission, and share the impact of its work while respecting the dignity and privacy of all participants.

Cookie Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, enhance website performance, and provide relevant content and services.

This Cookie Policy explains what cookies are, how we use them, and the choices available to you regarding their use.

By continuing to use the CLAN website, you consent to the use of cookies in accordance with this policy, unless you disable them through your browser settings or cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites remember information about your visit, such as your preferences, login information, language settings, and browsing behaviour. They also help website owners improve website functionality and performance.

Cookies do not typically contain information that directly identifies you. However, certain information collected through cookies may be associated with personal information you voluntarily provide to us.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the proper functioning of our website.

These cookies enable features such as:

Website security
Page navigation
Form submissions
User authentication where applicable
Basic website functionality

Without these cookies, some parts of our website may not function correctly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website.

They collect information such as:

Pages visited
Time spent on pages
Traffic sources
Device type
Browser type
General geographic location
Website performance

The information collected is generally aggregated and used to improve the overall user experience.

Functional Cookies

Functional cookies allow our website to remember choices you make, such as:

Language preferences
Accessibility settings
Previously entered information
Display preferences

These cookies provide a more personalized browsing experience.

Marketing and Social Media Cookies

Where applicable, CLAN may use cookies provided by trusted third-party services to:

Share content on social media platforms
Measure the effectiveness of campaigns
Understand engagement with our communications
Improve outreach efforts

These cookies may be placed by third-party providers and are subject to their respective privacy policies.

Third-Party Services

CLAN may use trusted third-party services that place cookies on our website, including services used for:

Website analytics
Event registration
Online forms
Donation processing
Email marketing
Embedded videos
Social media integration

Examples may include website analytics providers, payment processors, email communication platforms, and embedded content providers.

These organizations maintain their own privacy and cookie policies.

How We Use Cookies

We use cookies to:

Improve website functionality
Analyze website traffic
Understand visitor behaviour
Enhance accessibility
Remember user preferences
Improve website security
Support event registrations
Improve our programs and services
Measure the effectiveness of communications and campaigns

We do not use cookies to sell your personal information.

Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings.

You may choose to:

Accept all cookies
Reject non-essential cookies
Delete existing cookies
Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality and performance of our website.

Instructions for managing cookies are available through your browser’s help section.

Cookie Consent

Where required by applicable law, CLAN will request your consent before placing non-essential cookies on your device.

You may change your cookie preferences at any time through your browser settings or any cookie preference tools available on our website.

Do Not Track

Some browsers include a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to these signals, CLAN may not respond to all Do Not Track requests.

Changes to This Policy

CLAN may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our website practices.

Any updates will be posted on this page with a revised effective date.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

Related Policies

This Cookie Policy should be read alongside CLAN’s:

Privacy Policy
Terms & Conditions
Accessibility Statement

These policies provide additional information about how we collect, use, and protect your information.

Contact Us

If you have questions about this Cookie Policy or how CLAN uses cookies, please contact us:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Acknowledgement

By using the CLAN website, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein, subject to your browser settings and applicable legal requirements. CLAN is committed to using cookies responsibly to enhance your experience while protecting your privacy and maintaining transparency in how your information is handled.

Diversity, Equity & Inclusion Statement

Effective Date: January 2026

Our Commitment

Canada’s Leading African Network (CLAN) believes that diversity, equity, and inclusion are fundamental to building stronger communities, fostering innovation, and creating meaningful economic opportunities.

As an organization dedicated to advancing Black economic empowerment, we are committed to creating environments where every individual is welcomed, respected, valued, and empowered to participate fully.

We recognize that diverse experiences, perspectives, identities, and lived experiences strengthen our organization and the communities we serve.

Our Vision

We envision a Canada where Black individuals, families, entrepreneurs, professionals, students, newcomers, and community leaders have equitable access to opportunities, resources, networks, and leadership pathways that enable them to thrive.

We believe that inclusive communities contribute to stronger economies, healthier societies, and more innovative solutions.

Our Principles

Our work is guided by the following principles:

Respect

We treat every individual with dignity, professionalism, fairness, and compassion.

Equity

We recognize that people may face different barriers to participation and success. We are committed to reducing those barriers and creating equitable opportunities rather than assuming everyone begins from the same starting point.

Inclusion

We strive to create spaces where individuals feel welcomed, heard, valued, and able to contribute their unique perspectives and talents.

Belonging

We believe people perform their best when they feel they genuinely belong. We are committed to fostering environments where everyone feels connected, supported, and respected.

Collaboration

We value partnerships and believe lasting change is achieved by working together across sectors, communities, and organizations.

Our Commitment to Diversity

CLAN welcomes individuals from all backgrounds and values diversity in its many forms, including but not limited to:

Race
Ethnicity
Nationality
Cultural background
Language
Gender identity and gender expression
Sexual orientation
Age
Disability
Religion or belief
Socioeconomic background
Immigration status
Educational background
Professional experience
Lived experience

While CLAN’s mission focuses on advancing opportunities for Black communities, we believe meaningful progress is achieved through collaboration with individuals and organizations who share our commitment to equity and inclusion.

Creating Equitable Opportunities

We are committed to identifying and reducing barriers that may limit participation in our programs, services, employment opportunities, volunteer opportunities, leadership positions, partnerships, and events.

We will strive to ensure that our policies, practices, and decision-making processes promote fairness, accessibility, and inclusion.

Inclusive Programs and Services

CLAN seeks to design programs and initiatives that are responsive to the diverse needs of our community.

This includes:

Accessible learning opportunities
Inclusive community engagement
Diverse speakers and facilitators
Equitable recruitment practices
Accessible communications
Culturally responsive programming
Opportunities for underserved and underrepresented communities

Leadership and Governance

We believe that inclusive leadership strengthens organizations.

CLAN is committed to promoting diversity within its Board of Directors, committees, staff, volunteers, facilitators, advisors, mentors, and leadership teams.

We will continue working toward governance structures that reflect the diversity of the communities we serve.

Respectful Workplace and Community

Everyone engaging with CLAN is expected to contribute to an environment that is respectful, welcoming, and free from discrimination, harassment, bullying, intimidation, or exclusion.

We maintain zero tolerance for behaviour that undermines the dignity or safety of others.

All participants are expected to comply with CLAN’s Code of Conduct and Anti-Harassment Policy.

Learning and Continuous Improvement

Diversity, equity, and inclusion require ongoing learning and reflection.

CLAN is committed to continuously improving its policies, practices, programs, and organizational culture by:

Listening to community feedback
Reviewing organizational practices
Learning from lived experiences
Building inclusive partnerships
Promoting education and awareness
Measuring progress where appropriate

We recognize that meaningful inclusion is an ongoing journey rather than a one-time achievement.

Accountability

CLAN is committed to holding itself accountable for fostering an inclusive organization.

We encourage members, volunteers, participants, partners, and community members to provide feedback that helps us improve our policies, programs, and practices.

Concerns relating to discrimination, exclusion, or inequitable treatment will be taken seriously and addressed in accordance with CLAN’s applicable policies and procedures.

Our Commitment to Reconciliation

CLAN recognizes that our work takes place on the traditional territories of Indigenous Peoples across Canada.

We acknowledge the importance of reconciliation and are committed to building respectful relationships with Indigenous communities while supporting inclusive collaboration that benefits all communities.

Looking Forward

As CLAN grows, we will continue to strengthen our commitment to diversity, equity, inclusion, accessibility, and belonging in everything we do.

Our goal is to build an organization where individuals from all backgrounds can contribute, collaborate, lead, and succeed while advancing our shared vision of stronger, more prosperous, and more inclusive communities.

Contact Us

Questions or feedback regarding this statement may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Our Commitment

At CLAN, diversity is our strength, equity is our responsibility, inclusion is our practice, and belonging is our goal. Together, we are building a community where opportunity is expanded, leadership is cultivated, and every individual has the chance to reach their full potential.

Anti-Harassment Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) is committed to providing a safe, respectful, inclusive, and welcoming environment for everyone who participates in our organization.

Harassment, discrimination, bullying, intimidation, violence, retaliation, and any form of inappropriate conduct undermine our values and will not be tolerated.

This policy establishes CLAN’s commitment to preventing and addressing harassment in all organizational activities and applies to all individuals engaged with CLAN.

Scope

This policy applies to:

Board Members
Employees
Volunteers
Members
Program participants
Event attendees
Contractors
Consultants
Speakers
Facilitators
Sponsors
Partners
Vendors
Visitors

This policy applies during:

Conferences
Workshops
Meetings
Networking events
Volunteer activities
Training sessions
Community outreach
Online meetings
Social media interactions relating to CLAN
Email communications
Any activity organized, sponsored, or facilitated by CLAN

Statement of Commitment

CLAN is committed to fostering an environment where every individual is treated with dignity, fairness, professionalism, and respect.

We believe everyone has the right to participate in our programs and activities free from harassment, discrimination, intimidation, or fear.

Every individual shares responsibility for creating a respectful environment.

Definition of Harassment

Harassment is any unwelcome behaviour, comment, action, gesture, communication, or conduct that a reasonable person would know—or ought reasonably to know—is offensive, intimidating, humiliating, hostile, or degrading.

Harassment may occur once or repeatedly.

It may be intentional or unintentional.

The impact of behaviour is often more important than the intent behind it.

Examples of Harassment

Examples include, but are not limited to:

Verbal abuse
Threats
Insults
Offensive jokes
Name-calling
Mocking or ridiculing individuals
Offensive comments about race, ethnicity, nationality, religion, disability, age, gender identity, gender expression, or sexual orientation
Humiliating behaviour
Persistent unwanted communication
Bullying
Intimidation
Public embarrassment
Spreading malicious rumours
Deliberate exclusion
Cyberbullying
Offensive social media posts directed toward individuals
Displaying offensive images or materials
Retaliation against individuals who report concerns

Sexual Harassment

Sexual harassment includes any unwelcome conduct of a sexual nature that creates an intimidating, hostile, or offensive environment.

Examples include:

Unwanted sexual comments
Inappropriate jokes
Unwanted touching
Sexual advances
Requests for sexual favours
Repeated unwanted invitations
Sexually suggestive messages
Displaying sexually explicit material
Comments about someone’s appearance that are sexual in nature
Stalking or persistent unwanted attention

Discrimination

CLAN prohibits discrimination based on any protected ground recognized under applicable human rights legislation, including but not limited to:

Race
Colour
Ancestry
Place of origin
Citizenship
Ethnic origin
Disability
Age
Religion
Creed
Sex
Pregnancy
Sexual orientation
Gender identity
Gender expression
Marital status
Family status
Record of offences (where applicable)
Any other protected characteristic under applicable law

Violence and Threatening Behaviour

Violence, threats of violence, physical intimidation, aggressive behaviour, or actions that place another individual at risk are strictly prohibited.

Any incident involving actual or threatened violence may result in immediate removal from CLAN activities and may be reported to law enforcement where appropriate.

Retaliation

Retaliation against any person who reports harassment, participates in an investigation, or raises concerns in good faith is strictly prohibited.

Retaliation itself constitutes a violation of this policy.

Responsibilities

Everyone engaging with CLAN is responsible for:

Treating others respectfully.

Maintaining professional behaviour.

Avoiding conduct that could reasonably offend, intimidate, or humiliate others.

Reporting concerns promptly.

Supporting a respectful and inclusive environment.

Board members, staff, volunteers, and leaders are expected to model appropriate behaviour and respond promptly to concerns brought to their attention.

Reporting Concerns

Anyone who experiences or witnesses behaviour inconsistent with this policy is encouraged to report the matter as soon as reasonably possible.

Reports may be submitted to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Reports should include, where possible:

Description of the incident
Date and time
Location
Individuals involved
Witnesses (if any)
Supporting documentation where available

Individuals are encouraged to report concerns even if they are uncertain whether the conduct violates this policy.

Confidentiality

CLAN will make reasonable efforts to maintain confidentiality throughout the reporting and review process.

Information will only be shared with those who need it to appropriately review or respond to the concern, or where disclosure is required by law.

Absolute confidentiality cannot always be guaranteed.

Review Process

Upon receiving a complaint, CLAN will:

Acknowledge receipt of the concern.

Review the information provided.

Gather additional information where appropriate.

Meet with relevant individuals if necessary.

Determine appropriate next steps.

Communicate outcomes where appropriate while respecting privacy obligations.

The review process will be conducted as fairly, promptly, and impartially as possible.

Interim Measures

Where appropriate, CLAN may implement temporary measures while a concern is being reviewed.

These measures may include:

Separating individuals
Adjusting volunteer assignments
Restricting participation
Removing individuals from specific activities
Other reasonable steps to ensure safety and fairness

Interim measures are not disciplinary findings.

Corrective Action

Where a violation of this policy is substantiated, CLAN may take one or more of the following actions:

Informal resolution where appropriate
Verbal warning
Written warning
Mandatory education or training
Removal from an event
Suspension of volunteer or membership privileges
Termination of volunteer service
Termination of employment where applicable
Removal from committees
Termination of partnerships
Permanent exclusion from CLAN activities
Referral to law enforcement where required

The response will depend on the seriousness and circumstances of the conduct.

False or Malicious Complaints

CLAN encourages good-faith reporting.

Knowingly making false or malicious allegations is inconsistent with this policy and may result in appropriate action.

A complaint that is not substantiated does not automatically mean it was made in bad faith.

Accessibility

Individuals requiring accommodations during the reporting or review process are encouraged to notify CLAN.

Reasonable accommodations will be provided where appropriate.

Related Policies

This policy should be read together with:

Code of Conduct
Diversity, Equity & Inclusion Statement
Accessibility Statement
Volunteer Policy
Privacy Policy
Community Guidelines

Policy Review

This policy will be reviewed periodically to ensure it remains consistent with applicable legislation, organizational needs, and best practices.

Contact Us

Questions regarding this policy may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Commitment

CLAN is committed to creating spaces where everyone can participate with confidence, dignity, and respect. We believe that safe, inclusive, and welcoming environments are essential to achieving our mission and strengthening the communities we serve. Every individual who engages with CLAN shares responsibility for upholding these values and contributing to a culture free from harassment, discrimination, bullying, and intimidation.

Complaints & Feedback Policy

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) is committed to providing high-quality programs, services, events, and community initiatives. We value feedback from our members, participants, volunteers, partners, donors, sponsors, and the broader community as an important part of continuous learning and organizational improvement.

This policy outlines how compliments, suggestions, concerns, and complaints can be submitted and how CLAN will respond in a fair, respectful, timely, and transparent manner.

Scope

This policy applies to concerns relating to CLAN’s:

Programs and services
Events and conferences
Volunteers
Employees
Board members
Contractors and consultants
Communications
Website and digital platforms
Partnerships
Organizational decisions
Customer service
Accessibility
Community engagement

This policy does not replace formal legal processes or complaints handled under specific organizational policies, including the Anti-Harassment Policy, Privacy Policy, or applicable employment procedures.

Our Commitment

CLAN is committed to:

Listening respectfully to concerns and suggestions.

Treating everyone fairly and professionally.

Responding to complaints in a timely manner.

Maintaining confidentiality wherever reasonably possible.

Using feedback to improve our programs, services, and operations.

Protecting individuals from retaliation for raising concerns in good faith.

Feedback

Feedback includes comments, suggestions, compliments, or recommendations intended to improve CLAN’s programs, services, communications, or operations.

Feedback is welcomed and encouraged.

Examples include:

Suggestions for improving events.
Ideas for new programs.
Comments about website usability.
Accessibility recommendations.
Volunteer experience feedback.
Positive experiences with CLAN.

Feedback may be submitted at any time.

Complaints

A complaint is an expression of dissatisfaction regarding a CLAN program, service, decision, interaction, or organizational activity where the individual believes that improvements or corrective action may be appropriate.

Complaints should be submitted respectfully and in good faith.

Guiding Principles

When responding to complaints, CLAN will strive to ensure that the process is:

Fair
Respectful
Objective
Confidential
Accessible
Timely
Consistent
Transparent

Every complaint will be considered based on its individual circumstances.

How to Submit a Complaint

Complaints or feedback may be submitted by:

Email:

hello@clancanada.org

Where possible, complaints should include:

Name of the individual submitting the complaint.
Contact information.
Date of the incident.
Description of the concern.
Individuals involved, if applicable.
Supporting documents or evidence, if available.
Desired outcome or resolution, where appropriate.

Anonymous complaints may be considered; however, CLAN’s ability to investigate or respond may be limited.

Acknowledgement

CLAN will make reasonable efforts to acknowledge receipt of a complaint within five (5) business days.

Acknowledgement does not indicate agreement with the complaint but confirms that it has been received and will be reviewed.

Review Process

Upon receiving a complaint, CLAN will:

Review the information provided.

Determine whether additional information is required.

Gather relevant facts where appropriate.

Consult with individuals involved, if necessary.

Assess the complaint objectively.

Determine appropriate next steps or corrective actions.

Communicate the outcome where appropriate, while respecting privacy obligations.

The complexity of the complaint may affect the time required to complete the review.

Resolution

Where appropriate, resolutions may include:

Clarification of information.
Explanation of organizational decisions.
Apology.
Corrective action.
Policy or process improvements.
Staff or volunteer coaching.
Additional training.
Referral to another policy or procedure.
Other reasonable actions appropriate to the circumstances.

Not every complaint will result in the outcome requested by the complainant.

Complaints Involving Harassment or Discrimination

Complaints involving harassment, discrimination, bullying, violence, or retaliation will be handled in accordance with CLAN’s Anti-Harassment Policy and any other applicable organizational policies.

Accessibility

Individuals requiring accommodations to submit feedback or complaints are encouraged to contact CLAN.

Reasonable accommodations will be provided where appropriate to ensure equitable access to the complaint process.

Confidentiality

CLAN will make reasonable efforts to protect the privacy of individuals involved in a complaint.

Information will only be shared with those who require it to appropriately review or respond to the matter, or where disclosure is required by law.

Complete confidentiality cannot always be guaranteed.

Protection Against Retaliation

CLAN prohibits retaliation against any individual who raises a concern, submits feedback, files a complaint, or participates in the review of a complaint in good faith.

Any act of retaliation may result in appropriate action under applicable organizational policies.

Frivolous or Malicious Complaints

CLAN encourages honest and respectful communication.

Complaints that are knowingly false, malicious, abusive, or submitted for the purpose of harassment may be declined or addressed through appropriate organizational processes.

A complaint that is ultimately not substantiated will not be considered malicious simply because sufficient evidence was not available.

Continuous Improvement

Feedback and complaint trends may be reviewed periodically to help CLAN:

Improve programs and services.
Enhance participant experiences.
Strengthen organizational practices.
Identify opportunities for training.
Improve accessibility.
Reduce recurring issues.

Personal information will be protected throughout this process.

Policy Review

This policy will be reviewed periodically to ensure it remains aligned with legislative requirements, organizational needs, and best practices in nonprofit governance.

Contact Us

Questions regarding this policy or the complaints process may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Commitment

CLAN values every opportunity to learn from the people and communities we serve. Constructive feedback and respectful complaints help us strengthen our programs, improve our services, and enhance the experiences of everyone who engages with our organization. We are committed to listening with respect, responding with fairness, and continuously improving in pursuit of our mission to empower Black communities through leadership, entrepreneurship, innovation, education, workforce development, and strategic partnerships.

Community Guidelines

Effective Date: January 2026

Purpose

Canada’s Leading African Network (CLAN) is committed to fostering a respectful, inclusive, collaborative, and welcoming community where individuals can connect, learn, grow, and contribute to advancing Black economic empowerment.

These Community Guidelines establish the expectations for everyone who participates in CLAN’s programs, events, online platforms, social media channels, networking opportunities, and community initiatives.

Our goal is to create spaces where meaningful conversations, diverse perspectives, and respectful engagement can thrive.

Scope

These guidelines apply to all individuals engaging with CLAN, including:

Members
Volunteers
Board Members
Employees
Program Participants
Event Attendees
Students
Entrepreneurs
Professionals
Speakers
Mentors
Sponsors
Partners
Vendors
Visitors
Online Community Members

These guidelines apply across all CLAN activities, whether in person or online.

Our Community Values

Everything we do is guided by the following values:

Respect
Integrity
Inclusion
Collaboration
Accountability
Innovation
Professionalism
Community Leadership

Every member of the CLAN community shares responsibility for upholding these values.

Be Respectful

Treat every individual with dignity, kindness, and professionalism.

Respect different experiences, opinions, backgrounds, and perspectives.

Healthy debate is encouraged, but personal attacks, insults, hostility, or disrespectful behaviour are not acceptable.

Be Inclusive

CLAN is committed to creating a community where everyone feels welcomed and valued.

We encourage inclusive language and respectful interactions that promote belonging.

Discrimination, exclusion, prejudice, or bias toward others has no place within our community.

Engage Professionally

Whether attending an event, participating in a discussion, networking online, or representing CLAN, we expect members to communicate professionally.

Constructive conversations strengthen our community.

Disruptive, aggressive, or disrespectful behaviour weakens it.

Support One Another

Our community succeeds when we help each other grow.

We encourage members to:

Share knowledge.
Offer encouragement.
Celebrate achievements.
Make introductions.
Collaborate respectfully.
Support fellow entrepreneurs, students, professionals, and community leaders.

Share Valuable Contributions

We encourage members to contribute content that is relevant, educational, inspiring, or beneficial to the community.

Examples include:

Business resources.
Career opportunities.
Community events.
Funding opportunities.
Industry insights.
Educational content.
Success stories.
Professional advice.
Mentorship opportunities.

Respect Privacy

Respect the privacy and confidentiality of others.

Do not share another person’s:

Personal information.
Contact information.
Private conversations.
Photographs.
Documents.
Business information.

Always obtain appropriate permission before sharing information that belongs to someone else.

No Harassment or Bullying

The following behaviour is prohibited:

Harassment
Bullying
Intimidation
Hate speech
Personal attacks
Discrimination
Threats
Offensive language
Sexual harassment
Stalking
Retaliation
Deliberate exclusion
Trolling

Everyone deserves to participate in a safe environment free from hostility.

No Spam or Excessive Self-Promotion

Members are encouraged to share their work where appropriate.

However, excessive promotion, unsolicited advertising, repetitive posting, or spam is not permitted.

Examples include:

Posting identical content repeatedly.
Sending unsolicited promotional messages.
Excessive sales pitches.
Misleading marketing.
Posting unrelated advertisements.

CLAN may remove promotional content that does not align with the purpose of the community.

Respect Intellectual Property

Do not post or distribute content that you do not have permission to use.

Respect copyrights, trademarks, licences, and intellectual property rights.

Always provide appropriate attribution where required.

Use Social Media Responsibly

When engaging with CLAN through social media:

Communicate respectfully.

Avoid spreading misinformation.

Represent yourself honestly.

Do not impersonate others.

Protect confidential information.

Respect differences of opinion.

Help maintain a positive online environment.

Events and Networking

When participating in CLAN events:

Be welcoming to new participants.

Respect event schedules.

Allow speakers to present without interruption.

Network professionally.

Respect venue rules.

Treat volunteers and staff courteously.

Help create an enjoyable experience for everyone.

Photography and Recording

Please respect CLAN’s Media Release & Photography Consent Policy.

Do not record presentations, workshops, or other participants without appropriate permission.

Respect requests from individuals who prefer not to be photographed or recorded.

Reporting Concerns

If you witness behaviour inconsistent with these Community Guidelines, please notify CLAN.

Concerns may be submitted to:

hello@clancanada.org

We encourage respectful reporting made in good faith.

Moderation

To maintain a positive community, CLAN reserves the right to:

Remove inappropriate content.
Edit or remove spam.
Restrict participation.
Suspend community access.
Remove individuals from events.
Terminate memberships or volunteer roles.
Permanently prohibit participation where necessary.

Moderation decisions will be made fairly and in accordance with applicable organizational policies.

Consequences of Violations

Failure to comply with these Community Guidelines may result in one or more of the following:

Friendly reminder.
Informal discussion.
Content removal.
Written warning.
Temporary suspension.
Removal from an event or program.
Revocation of membership or volunteer privileges.
Permanent removal from CLAN communities.
Referral to law enforcement where appropriate.

The response will depend on the seriousness and frequency of the behaviour.

Continuous Improvement

CLAN is committed to building a community that evolves through learning, collaboration, and mutual respect.

We regularly review our practices and welcome suggestions that help us create safer, more inclusive, and more engaging experiences for everyone.

Contact Us

Questions regarding these Community Guidelines may be directed to:

Canada’s Leading African Network (CLAN)

Email: hello@clancanada.org

Website: www.clancanada.org

Our Commitment

At CLAN, community is at the heart of everything we do. By treating one another with respect, embracing diverse perspectives, acting with integrity, and supporting one another’s success, we create a stronger organization and a stronger future for Black communities across Durham Region and beyond. We thank every member of our community for helping make CLAN a place where everyone can connect, collaborate, lead, and thrive.